Native Kiwi Privacy Policy

This Policy was updated on: 1st August 2022

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from nativekiwi.co.nz  (the “Site”).

Collection of Personal Data and Contact Details of the Controller:

We are pleased that you are visiting our website and thank you for your interest. On the following pages, we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified. The controller in charge of data processing on this website, Koa Honey Ltd (identified in this Policy as “Native Kiwi”) Attn: Koa Honey Ltd, Building 1, Unit A/100 Bush Road, Rosedale, Auckland 0632 E-Mail: info@nativekiwi.co.nz. The controller in charge of the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

Personal information we collect:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

When visiting our website, we may collect and process the following data:

1. 1. Personally Identifiable Information. This is provided by you when you register for services or goods that we may offer. Examples of these services could include email newsletters or competitions. Providing this information will always be optional for you. However, some services may not be available to you if you chose not to provide it.
   2. Aggregated Data. This information is generated by our systems as they track traffic through our site. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.
   3. Google shows our ads on sites on the internet and use cookies to serve ads based on a user’s prior visits to our websites. Users may opt out of Google’s use of cookies by changing their ad preferences in their Google account.
   4. Facebook shows our ads on Facebook Products and use cookies to serve ads based on a user’s prior visits to our websites. Users may opt out of Facebook’s use of cookies by changing the ad settings in their personal accounts on relevant Facebook Products.

What do we do with your information?

We collect your Personal Information in order to provide the best possible service to you while you are visiting our site(s)/using our apps. To this end we may use the Personal Information that you provide for the following purposes:

1. 1. To process any transactions that you might make on our site(s)/apps and to help provide any other services that you have requested.
   2. To offer the most relevant information suitable to you and your interests.
   3. For any marketing, promotional, publicity, direct marketing or market research that we might undertake.
   4. To bill you and enable delivery of any good or service to you.
   5. To respond to communications received from you.
   6. To conduct research and statistical analysis (on an anonymous basis).
   7. For any other purposes for which you have given permission.

What we will not do with your information

We will not sell/rent contact information lists to parties who are not part of Native Kiwi.

We will not (to the extent we can reasonably control) use any Personal Information for purposes other than that for which it has been collected.

Personal identifiers from your browsing activity

When visiting our website(s)/using our apps, we collect personal identifiers from your browsing activity. What are these?

1. 1. 1. They are requests by your web browser to our servers for web pages and other content on our website. These requests are recorded.
      2. We record information such as your geographical location, your Internet service provider and your IP address.
      3. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

Cookies

Cookies are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies or similar technologies (such as web beacons) to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information or interests about our user base.

We use third party tools such as Google Analytics to monitor usage of websites. These third parties collect information anonymously. They report website trends and usage without identifying individual visitors (not by name or IP address). We have no control over how your Personal Information is processed by third parties such as Google. Please read the privacy packages of the provider (e.g. Google) to understand how your Personal Information may be used by these third parties.

You might find links to third party websites on our website(s). These websites should have their own privacy policies which you should check. We have no responsibility or liability for their policies and/or application or otherwise of their policies.

Advertising

We partner with third parties such as Google and Facebook to manage our advertising. Our advertising network partners use cookies and web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests.

Facebook uses cookies if you have a Facebook account (it captures demographic data) and use Facebook products, including their website and apps, or visit other websites and apps that use the Facebook Products (including the Like button or other Facebook Technologies). Cookies enable Facebook to offer the Facebook Products to you and to understand the information Facebook receive about you.

We also use cookies to help measure the performance of advertising campaigns. We use cookies to count the number of times that an advert is shown and to calculate the cost of those adverts. We also use cookies to measure how often people do things such as click on or view adverts.

Cookies help us serve and measure adverts across different browsers and devices used by the same person. We can use cookies to prevent you from seeing the same advert repeatedly across the different devices that you use.

Cookies also allow us to see insights about those who interact with our adverts and websites so we can provide more relevant content and develop features that are likely to be interesting to our stakeholders.

Users may opt out of Google’s use of cookies by changing their advert preferences in their Google Account.

Users may opt out of Facebook’s use of cookies by changing the advert settings in their personal accounts on relevant Facebook Products.

Remarketing

Remarketing involves placing a cookie on your computer when you browse our website to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with remarketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

We use cookies to help show adverts to people who may be interested in what we do and/or the products or services we offer. For example: The cookies allow us to help deliver adverts to people who have previously visited our website(s) and to recommend products and/or services based on that activity. Cookies also allow us to limit the number of times you see an advert.

Your obligations regarding the information you provide us about others

If you provide us with Personal Information about another person (for example a spouse or relative) then you are responsible for ensuring you have authority to do so and that the person consents to our use of their Personal Information as set out in this Privacy Statement. You must also make that person aware that you have disclosed their Personal Information to us and that we will use their Personal Information in accordance with this Privacy Statement.

Your Rights – Marketing:

You will only receive marketing communications from us and/or third parties if you have consented to this when you provided your contact details to us (or if you have otherwise submitted your consent to us for these purposes).

You have the right to ask us not to use your personal data for marketing purposes. You can request that you stop receiving information from us at any time by contacting us at the details set out below

Do not track:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Data retention:

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We will not store credit card details.

Your Rights if you are a UK or European Resident:

Information may be sent electronically to servers outside of the country where you originally entered the information. In addition, that information may be used, stored and processed outside the country where you entered that information. While there is a risk that countries to which information is transferred will not be subject to an information protection regime as rigorous as that of the UK or the European Economic Area (EEA), we will always take steps to ensure that your information is treated securely and adequately protected in accordance with this Privacy Policy.

Where information is transferred outside the UK and/or the EEA, e.g.: with our offices outside the UK and/or EEA (including but not limited to our parent company in New Zealand); with our service providers located outside the UK and/or EEA; and if you are based outside the UK and/or EEA, the transfers are subject to special rules under European and UK data protection law and whenever we transfer your personal data out of the UK and/or EEA, we ensure a similar degree of protection is afforded to it by ensuring any such transfer out of the UK and/or EEA complies with data protection law and all personal information will be secure. Our group company is based in New Zealand which is deemed adequate by the EU and the UK.

This paragraph applies to the collection and processing by us of your personal data (Personal Data) in accordance with this Privacy Policy if you are located in a country that is a member of the European Economic Area (EEA); being either a member state of the European Union or the European Free Trade Association.  It explains particular rights you have in relation to the processing of your Personal Data in addition to those already set out above in this Privacy Policy. 

Native Kiwi is a data controller for our Website, services provided through the Website, and all other services provided by us.

If you are in a country that is a member of the EEA, you have the following additional rights in relation to your Personal Data held by us:

(a)   Right to erasure of your information: you have, in certain circumstances, the right to request that the Personal Data that we collect from you is erased.  If we refuse any request you make in relation to this right, we will tell you why in writing and how you can make a complaint about our decision.

(b)   Right to object to or restrict processing of your information: you may request that further processing of your Personal Data is restricted in certain circumstances, including while we investigate your concerns with this information.

(c)    Right to object to data processing and right to data portability: you have in certain circumstances the right to request that the further processing of your information is restricted or to object to its processing and the right to data portability (to receive and have transferred the information provided).  If we refuse any request you make in relation to this right, we will write to you to explain why and how you can make a complaint about our decision.

(d)    Right to withdraw consent: you may withdraw consent where provided or object to the further processing of your Personal Data under certain circumstances.  If we refuse any request you make in relation to this right, we will write to you to explain why and how you can make a complaint about our decision.  The withdrawal of your consent will not affect the processing of your information that you had consented to.

Changes:

The current version of this Privacy Policy posted on the Website will apply to your use of the Website and our use of your Personal Information.

There may be times when we need to change this Privacy Policy.  Any changes will take effect from when we publish the updated Privacy Policy, so please check our Privacy Policy on our Website from time to time.

When we make changes to this policy we shall update the date above

Governing Law:

The governing law for any dispute under this Privacy Policy shall be New Zealand law.

We are bound by the NZ Privacy Act 1993 and our policies comply with the information privacy principles which form part of that Act.

Contacting Us About Privacy:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@nativekiwi.co.nz or by mail using the details provided below:

Koa Honey Ltd Attn: Native Kiwi Privacy Compliance Officer
Building 1, Unit A/100 Bush Road, Rosedale, Auckland 0632 New Zealand

However, if you have a complaint and feel that this has not been resolved by us to your satisfaction, you may take your complaint directly to the Office of the Privacy Commissioner in New Zealand (contact details below), or otherwise to the relevant data protection authority (for example in the place you reside or where you believe we have breached your rights).  You are not required to let us try to resolve your complaint first before escalating this further.

Office of the New Zealand Privacy Commissioner:

Online:        www.privacy.org.nz

Phone:        +64 0800 803 909

Email:         enquiries@privacy.org.nz

We are neither obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.